The goal of CloudRank™ is to present an unbiased, multi-layered perspective on Help Desk Software, considering a wide range of metrics and factors, and educating potential customers about both opportunities and challenges associated with each piece of software. The Winter 2022 edition of the ranking was prepared by Christopher Robinson, our leading expert in the field of Help Desk Software, who has authored 800+ product reviews in this category.
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This ranking has been prepared by Nestor Gilbert, our software authority responsible for the Help Desk Software category.ĬloudRank™ system is a unique algorithm that our research team uses to evaluate Help Desk Software solutions in a detailed and accurate way. To prepare this ranking of best Help Desk Software we have checked 760 leading apps currently available on the market, comparing their features, ease-of-use, customer service, available integrations with other systems as well as mobile support with our patented SmartScore TM rating system. We suggest you to check our current help desk leader Zendesk, but also other popular solutions listed in this category. Some of them even include metrics and insights that help you evaluate customers’ and agents’ performance. Show more The best help desk systems act as centralized portals for inquiries coming from all communication channels, including your email addresses, phone numbers, live chat programs, and social networks. Help desk software helps support team track and address issues in reasonable time, but also record customer conversations, messages, transactions, and other information that could be relevant in future. Help Desk Software is the common name for systems and applications used to respond to customers’ questions and technical inquiries.